> For the complete documentation index, see [llms.txt](https://wiki.secrets.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://wiki.secrets.ai/extra/cancelling.md).

# Cancelling

### Cancel Anytime, No Questions Asked

You can cancel your subscription at any time, and you'll continue to enjoy **full access** to all your plan's features until the end of your current billing period. No penalties, no hidden fees, no immediate cutoff.

### How to Cancel

1. **Go to Subscription Management:** Navigate to **Settings > Manage Subscription**, or go directly to the **Subscription** page, <https://www.secrets.ai/subscription>.
2. **Click "Cancel Subscription":** You'll be asked to share a brief reason for cancelling.
3. **Confirm:** That's it. Your subscription will remain active until your billing period ends.

<figure><img src="/files/I4e7RDNVG8nRjWJBOnI3" alt=""><figcaption></figcaption></figure>

### What Happens After You Cancel

* **You keep full access** to your current tier's features (moments, group chats, image generation, etc.) until your billing period expires.
* **Your moments balance** stays intact for the remainder of your billing cycle.
* **Your chats, memories, and generated content** are all preserved. Nothing is deleted.
* **Once your billing period ends**, your account will automatically move to the **Free** tier.

### Resuming Your Subscription

Changed your mind? You can **resume your subscription** at any time before your billing period ends, and everything picks up right where you left off.

1. Go to the **Subscription** page or **Settings**.
2. Click **"Resume Subscription"**.
3. Your auto-renewal is re-enabled and you won't miss a beat.

<figure><img src="/files/1bokSge0yvVgxSmrhB1s" alt=""><figcaption></figcaption></figure>

**Note:** Resume is available for card-based subscriptions. Crypto subscriptions must be repurchased through a new checkout.

### After Your Plan Expires

If your billing period has ended and you haven't resumed:

* Your account moves to the **Free** tier.
* You can **re-subscribe** at any time by choosing a new plan from the pricing page.
* All your previous chats, memories, custom characters, and generated content are **still there** waiting for you.

### Frequently Asked Questions

**Q: Will I lose access immediately when I cancel?** No. You keep full access to all your plan's features until the end of your current billing period.

**Q: Can I get a refund?** Cancellation stops future charges but does not issue a refund for the current billing period. You retain full access for the time you've already paid for.

**Q: What happens to my custom characters and generated images?** Everything is preserved. Your custom characters, images, videos, chats, and memories remain on your account regardless of your subscription status.

**Q: What if my payment fails?** If a payment fails, we'll retry a few times automatically. If the issue persists, your subscription may be downgraded. Make sure your payment method is up to date to avoid interruptions.

**Q: I cancelled but want to come back. Is it easy?** Absolutely. Just visit the Subscription page and click "Resume" if your billing period hasn't ended, or choose a new plan if it has. Your content and history are always waiting for you.

**Q: I redeemed a G2A subscription key. Do I need to cancel it?** No. Redeemed keys don't auto-renew — the subscription runs its full term and then your account moves to the Free tier automatically. See [Alternate Payment: G2A Keys](/extra/g2a-subscription-keys.md).

**Q: I got a notice that my Lite or Plus plan is moving to Premium. Does cancelling stop that?** Yes. Cancel before the change date in your notice and you won't be charged the Premium price (or anything else). You keep full access until your current paid period ends. See [Legacy Plan Migration](/extra/legacy-plan-migration.md) for details.