Moments & Payments

Moments are the currency that powers premium features in Secrets AI. Learn how to purchase, manage, and use moments effectively.

What are Moments?

Moments are credits used for premium features like image generation, video creation, and audio calls. Think of them as the currency that unlocks advanced features beyond basic chatting.

How Moments Work

• Currency: Moments are your account currency

• Feature Costs: Different features cost different amounts

• Purchasable: Buy additional moments anytime

• Subscription Grants: Paid subscriptions include monthly grants

• Balance: Your balance is shown in the top navigation

Moment Balance

Your moment balance includes:

• Purchased Moments: Moments you've bought

• Subscription Grants: Monthly grants from subscriptions

• Bonus Moments: Welcome bonuses, promotions, etc.

• Total Balance: Combined total available to use

How to Purchase Moments

Purchasing Process

Step 1: Navigate to Store

• Click "Store" in top navigation

• Go to "Moments" or "Bundles" tab

• View available moment bundles

Step 2: Select Bundle

• Choose bundle size you want

• See price and moment amount

• Check subscription bonuses (if applicable)

Step 3: Complete Purchase

• Click "Purchase" on chosen bundle

• Enter payment information

• Confirm purchase

• Moments added to account immediately

Payment Methods

Credit/Debit Cards

• Visa, Mastercard, Discover

• Secure payment processing

• Instant moment delivery

Cryptocurrency

• Various cryptocurrencies accepted

• Minimum $20 for crypto payments

• Processing time may vary

Subscription Bonuses

Paid subscriptions include bonuses on moment purchases:

• FREE/LITE: Base rate (no bonus)

• PREMIUM: 10% bonus on all purchases

Example: Purchase 1,800 moments for $5.99

• FREE/LITE: Receive 1,800 moments

• PREMIUM: Receive 1,980 moments (10% bonus)

Subscription Bonuses

Monthly Grants

Paid subscriptions include monthly moment grants:

Tier	Monthly Grant
LITE	1,000 moments
PREMIUM	8,000 moments

Grant Timing

• Granted Monthly: On subscription renewal date

• Automatic: Added automatically to account

• Cumulative: Grants add to existing balance

• No Expiration: Grants don't expire

Feature Costs Reference

Image Generation Costs

Feature	Cost
Base Image	50 moments
Image Edit (SFW)	100 moments

Video Generation Costs

Feature	Cost
Video Generation	600 moments

Audio Call Costs

Feature	Cost
Audio Call	100 moments per minute

Custom Character Costs

Feature	Cost
Character Creation	1,000 moments

Managing Your Moments

Checking Balance

Where to Check:

• Top navigation bar shows balance

• Click balance to see details

• Account settings show full balance breakdown

Balance Details:

• Total available moments

• Subscription grant amount

• Purchased moments

Moment Usage

Automatic Deduction:

• Moments deducted when using features

• Real-time balance updates

• No manual deduction needed

Payment Troubleshooting

Payment Declined

Possible Causes:

• Insufficient funds

• Card issues

• Payment processor issues

• Security blocks

Solutions:

• Check card balance

• Verify card details

• Try different payment method

• Contact card issuer

• Contact support if persists

Refund Requests

Refund Policy:

• Refund policies vary by payment method

• Contact support for refund requests

• Provide transaction details

• Refunds processed per policy

Frequently Asked Questions

Q: What are moments used for?

• Moments power premium features: image generation, video creation, audio calls, custom characters.

Q: How do I buy moments?

• Go to Store, select bundle, complete payment. Moments added immediately.

Q: Do moments expire?

• No, moments don't expire. They remain in your account until used.

Q: What payment methods are accepted?

• Credit/debit cards and cryptocurrency (minimum $20 for crypto).

Q: Do subscriptions include moments?

• Yes! LITE: 1,000/month, PREMIUM: 8,000/month.

Q: Do I get bonuses on purchases?

• PREMIUM gets 10% bonus on all moment purchases.

Q: Can I get a refund?

• Refund policies vary. Contact [email protected] for refund requests.

Q: How much do features cost?

• Images: 50, Videos: 600 moments, Audio calls: 100 moments/minute, Custom characters: 1,000 moments.

Q: Where do I see my balance?

• Top navigation bar shows your moment balance. Click for details.

Q: Can I transfer moments to another account?

• No, moments are non-transferable and tied to your account.

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Need help? Check out Tips & Tricks or contact [email protected]!