Moments & Payments

Moments are the tokens and currency that power premium features in Secrets AI. Learn how to purchase, manage, and use moments effectively.

What are Moments?

Moments are the tokens of Secrets AI. They are credits used for premium features like image generation, video creation, and audio calls. Think of them as the currency that unlocks advanced features beyond basic chatting.

How Moments Work

• Currency: Moments are your account currency

• Tokens: "Tokens" and "moments" mean the same thing in Secrets AI

• Subscription Grants: Paid subscriptions include monthly grants that reset each month

• Balance: Your balance is shown in the top navigation

Moment Balance

Your moment balance includes:

• Purchased Moments: Moments you've bought (Top-Up Moments)

• Subscription Grants: Monthly moments included with your subscription (reset monthly)

• Total Balance: Combined total available to use (can drop when grants reset)

How to Purchase Moments

A paid subscription (PREMIUM or ULTIMATE) is required to purchase moments. Moments cannot be bought on the FREE tier. If you're on FREE, subscribe first, then you can top up moments anytime from the Store.

Purchasing Process

Step 1: Navigate to Store

• Click "Store" in top navigation

• Open the moments purchase section

• View available moment amounts

Step 2: Select Amount

• Choose the moment amount you want

• See price and moment amount

• Check subscription bonuses (if applicable)

Step 3: Complete Purchase

• Click "Purchase" on your chosen option

• Enter payment information

• Confirm purchase

• Moments added to account immediately

Payment Methods

Credit/Debit Cards

• Visa, Mastercard, Discover

• Secure payment processing

• Instant moment delivery

• Discreet billing: Charges show as S LABS INC on your card statement.

Cryptocurrency

• 300+ cryptocurrencies accepted

• Minimum $20 for crypto payments

• Processing time may vary depending on chain

Alternate: G2A subscription keys (last resort)

If neither cards nor crypto work for you, prepaid Premium and Ultimate subscription keys are available on G2A in 3-month and 12-month terms, redeemable at secrets.ai/redeem.

This is an alternate payment method of last resort — use the Store whenever possible. G2A keys do not auto-renew, can only be redeemed when you have no active subscription, and cannot be used to extend or upgrade an existing subscription. They also only cover subscriptions — Moments top-ups and bundles still require a card or crypto. See Alternate Payment: G2A Keys.

Subscription grants and bonuses

Monthly Grants

Paid subscriptions include monthly moment grants:

Tier	Monthly Grant
PREMIUM	8,000 moments
ULTIMATE	15,000 moments

Grant Timing

• Granted monthly: On your subscription renewal date

• Automatic: Applied automatically. No action needed.

• Resets monthly: Your grant balance is set back to your tier’s monthly amount.

• No rollover: Unused grant moments don’t carry into the next month.

• Purchased moments stay: Top-Up moments are not reset.

• Upgrade exception: If you upgrade your subscription mid-cycle from a Monthly plan, any unused grant Moments at that moment are converted to Top-Up Moments (non-expiring) instead of being lost. See Upgrading Mid-Cycle.

Because grants reset, your total moments can go down at renewal if you had unused grant moments. (This does not apply to mid-cycle upgrades from Monthly plans — see the upgrade exception above.)

Purchase bonuses

Purchasing moments requires a paid subscription, and your tier determines your bonus:

• PREMIUM: 10% bonus on moment purchases

• ULTIMATE: 15% bonus on moment purchases

Bundles

Character bundles are curated packs of exclusive photos and videos for a specific companion. They unlock extra visual content beyond what appears on that companion's profile.

How bundles work

• Available bundles appear under the Bundles tab on a companion's profile.

• Bundles are purchased with moments from your existing balance.

• A paid subscription is required to purchase bundles.

• Once purchased, access is permanent.

• You can view owned bundle content anytime from the companion's profile or your collection.

Where to find bundles

Open a companion's profile and select the Bundles tab. You'll see available packs, their moment cost, and whether you already own them.

Feature Costs Reference

Image Generation Costs

Feature	Cost
Base Image Generation (1.5K)	50 moments
Advanced Image (2K)	100 moments
Extra reference photo (Advanced)	10 moments
Image Edit (SFW)	50 moments

The first reference photo in an Advanced generation is included in the base price; each additional reference adds 10 moments. 4K images are coming soon.

Video Generation Costs

Feature	Cost
Video Generation (Advanced)	Varies by resolution and duration
Video Generation (Standard)	Varies by resolution and duration
Video Generation (Adult)	600 moments

The exact video cost is shown on the Generate button before you generate. Reference photos and clips add no extra cost.

Audio Call Costs

Feature	Cost
Audio Call	50 moments/minute

Custom Character Costs

Feature	Cost
Character Creation	500 moments (first one free)

Payment Troubleshooting

There are no cooldown timers or daily purchase limits on moment purchases. If a purchase fails, it is a payment issue — not a platform restriction. Users should retry or try a different payment method.

Payment Declined

Possible Causes:

• Insufficient funds

• Card issues

• Payment processor issues

• Security blocks

Solutions:

• Check card balance

• Verify card details

• Try different payment method

• Contact card issuer

• Contact support if persists

Crypto Payment Failed

If your crypto payment fails, do not keep retrying the same checkout.

Use one of these paths instead:

• Open a support ticket in Discord

• Contact NOWPayments directly

For crypto payment failures, support is handled through Discord tickets or NOWPayments. This is the fastest way to resolve missing, stuck, failed, or delayed crypto payments.

Frequently Asked Questions

Q: What are moments used for?

• Moments power premium features: image generation, video creation, audio calls, custom characters, bundles.

Q: How do I buy moments?

• First, you need an active paid subscription (PREMIUM or ULTIMATE) — moments cannot be purchased on the FREE tier.

• Then go to Store, select a moment amount, and complete payment. Moments are added immediately.

Q: Can I buy moments without a subscription?

• No. A paid subscription (PREMIUM or ULTIMATE) is required to purchase moments. Subscribe first, then you can top up moments anytime.

Q: Do moments expire?

• Purchased moments don’t expire.

• Subscription grant moments reset each month on your renewal date.

Q: Do monthly subscription grants roll over?

• No. Any unused grant moments are replaced by the new month’s grant amount.

• Exception: If you upgrade mid-cycle from a Monthly plan, your unused grant Moments are converted to non-expiring Top-Up Moments rather than being lost.

Q: What happens to my unused Moments if I upgrade mid-cycle?

• From a Monthly plan: Unused grant Moments are converted to Top-Up Moments (non-expiring) and stay in your balance. You then receive your new plan's Moment grant on top.

• From a Multi-Month plan (Quarterly, Biannual, Annual): The dollar value of months you haven't started yet (months you haven't received a grant for) is credited toward the upgrade at checkout. Already-granted Moments stay in your balance as normal.

• See Upgrading Mid-Cycle for the full breakdown and a worked example.

Q: What payment methods are accepted?

• Credit/debit cards and cryptocurrency (minimum $20 for crypto).

• As a last resort only, prepaid 3-month and 12-month Premium/Ultimate subscription keys are available on G2A. They don't auto-renew and can only be redeemed with no active subscription — see Alternate Payment: G2A Keys.

Q: Can I buy Moments with a G2A key?

• No. G2A keys cover subscriptions only. Moments top-ups and bundles still require a card or crypto payment.

Q: What should I do if my crypto payment fails?

• Open a support ticket in Discord or contact NOWPayments directly.

• Do not keep retrying the same failed crypto checkout.

Q: Is billing discreet? What will show on my statement?

• Yes. Charges show as S LABS INC on your card statement.

Q: Do subscriptions include moments?

• Yes! PREMIUM: 8,000/month, ULTIMATE: 15,000/month.

Q: Do I get bonuses on purchases?

• PREMIUM gets a 10% bonus on moment purchases.

• ULTIMATE gets a 15% bonus on moment purchases.

Q: How much do features cost?

• Images: 50 moments, Videos: varies by settings, Audio calls: 50 moments/minute, Custom characters: 500 moments.

Q: Where do I see my balance?

• Top navigation bar shows your moment balance. Click for details.

Q: Can I transfer moments to another account?

• No, moments are non-transferable and tied to your account.

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Need help? Check out Tips & Tricks or contact [email protected]!