Troubleshooting & FAQs
PREMIUM and ULTIMATE feature. Resolve missing details, incorrect entries, save errors, book-selection problems, and common lorebook questions.
Start by checking the companion and book name. A correct entry in a different book will not give the current chat that book's continuity.
My companion is missing a detail
Open the lorebook from the affected chat and check its name.
Search the book for the detail.
Open the entry and verify that Content actually includes the information.
Check the short description. Name the subject and topic explicitly.
Open Keywords below Content. Check for useful names or phrases, and update any outdated custom keywords. See keyword examples.
Look for contradictory entries or an outdated Premise.
Check whether the correction is still an unaccepted suggestion.
Save any corrections and continue the conversation with a clear reference to the topic.
If the information matters throughout nearly every exchange, consider a short pinned entry. Pinning everything is not necessary, and no entry guarantees a particular reply wording.
Example: If Mira misses the silver-bell rule, confirm the chat uses the Lantern Festival book, open Lantern Lighthouse, and check both the Content and its description. A natural follow-up such as “What is the map-room visitor rule?” gives a clear topic.
My companion remembers the wrong thing
Find the entry and edit it directly, then Save. Check related entries, Premise, and Open threads for the same outdated assumption.
If the wrong text appears only under Suggested, dismiss that suggestion. If it is a new entry, discard it when it should not exist, or keep it and correct its fields.
A locked entry can still be edited by you. If you want to allow future companion changes, unlock it after correcting it.
I cannot save an entry
A missing-name message
Add a meaningful title.
A missing-description message
Fill How [companion] finds this with a specific description.
“That name is already used here”
Open the existing entry or choose a distinct title.
A length warning
Shorten Content or split the subject across entries. Check formatting and counters.
The entry is an older version
Copy any unsaved text you need, reopen the book, and apply your changes to the latest entry.
“Entry no longer available”
Reopen the book and check whether it was removed.
“Save failed”
Keep a copy of your edits, check your connection, and try again.
A disabled Save button can also mean there are no changes to save. For Premise and Open threads, use their own Save changes button.
I cannot edit or save keywords
Save a new entry before looking for Keywords below Content. The dialog allows up to eight words or phrases, one per line. Save stays disabled if the list has not changed or is over the limit. Chronicle chapters and arcs have read-only lists; open an individual scene to edit its keywords.
The keyword dialog saves its list separately from the entry's text. If a save fails, preserve your keyword draft and follow the error message. For an older-version message, copy any unsaved work, reopen the book, and edit the latest entry.
If the list does not update after you change Content, check whether you previously saved custom keywords. Custom lists are kept through later text edits and need to be updated separately. Managing keywords covers these cases in detail.
I cannot pin another entry
Check the Pinned space on Overview. Unpin something less essential or shorten the entry, then try again. Unpinning does not delete it. See pin space.
Chronicle entries have no pin control. Put lasting information from a scene in the appropriate other section if it needs a pin.
If an existing pin disappeared after your available space changed, the entry may have been automatically unpinned to fit. Its contents are still saved. Check what happens when existing pins no longer fit.
I cannot change a chapter or arc
Chapters and arcs are organized automatically. Expand them and edit the scene whose account needs correcting. Chronicle has no manual + New button and no editable date field.
A review disappeared, but something is still waiting
A new entry can also have a suggested rewrite. Dismissing the rewrite can reveal the original Keep / Discard review. Check the remaining card's heading and actions.
Accepting a proposed edit and keeping a new entry are different decisions. Reviewing changes explains what is already in use and what is still proposed.
An entry is missing from the list
Clear the search, check the section filter, and use the list's page controls. For Chronicle, expand the parent chapter or arc. Search the whole book if you do not remember the section.
In a group chat, also check which companion's tab is selected. If you find the entry in another book, check whether the chat is using the intended book.
My Universe edit did not reach an existing chat
Each chat started from a Universe receives its own companion book. Editing the original changes what future copies start with; it does not update books already created. Open Open Lorebook from the affected chat and correct its copy directly.
If two group members started from the same Universe, check both books separately. Universe Books explains what is copied and how the stories stay independent.
My Universe is missing from the picker
Open Lorebooks → Universes and check the Archived status filter. Archived Universes cannot start new chats; select Unarchive to make one available again. If the form says No Universe Books yet, create a Universe first using the offered link.
I cannot find an image for the cover
A companion book only offers your generated images for that companion. A Universe can use your images from any companion. Clear tag or companion filters, check recent/favorites sorting, and use Load more if offered. Select an image and Save cover to apply it; selecting the thumbnail alone does not save. See Changing a book's cover.
My new book is empty
Start a separate book creates an empty book. It does not duplicate the old book or import old memories.
To convert an older chat's memory, use Upgrade memory → Create a new Lorebook. To reuse a book you already have, choose that book instead of creating a new one.
To begin with prepared background in a separate book, start a chat from a Universe Book that already contains entries. A newly created, empty Universe will produce an empty copy too.
My old memories were not added when I selected a book
Selecting a book under Other Lorebooks for [companion] is a switch without an import. A same-memory-group option can import this chat's history, but does not re-import legacy memories added or edited since the group's original import.
Start from a Universe also skips that import: it gives the chat a new copy of the selected Universe's contents.
Check the upgrade choices before trying another operation. Add or correct missing details directly in the intended book when needed.
My upgrade is taking a long time or failed
Reopen the upgrade dialog to check progress. You can close the dialog while it works; that does not cancel it. Wait for Done before inspecting the result as complete.
Use Try again for a failed upgrade when offered. If the dialog says the chat is too large for automatic conversion, contact support as instructed. The failure message indicates that the original memories remain untouched.
I do not see lorebook controls
Lorebooks are available to all PREMIUM and ULTIMATE subscribers. On FREE, missing Lorebook controls is expected; see Subscription Tiers & Limits.
If you are on PREMIUM or ULTIMATE, confirm you are signed in and looking at the intended chat. Check whether it offers Upgrade memory rather than Open Lorebook. The controls shown depend on whether the chat already uses a lorebook.
If the chat still uses the older memory list, follow Memory System. Do not assume it has been converted because another chat already has a lorebook.
Common questions
Which plans include Lorebooks?
Lorebooks are available to all PREMIUM and ULTIMATE subscribers. FREE chats use the Memory System. See Availability and Subscription Tiers & Limits.
Do I need to write the whole book myself?
No. Your companion can add entries and propose changes as you talk. You can also write and correct entries directly. A short Premise and a few important entries are enough to start.
For a Universe, you write the reusable starting material yourself. Companions add to their own copies after you start chats from it.
Does every section need content?
No. Add useful information where it belongs. An empty section is fine.
Are lorebooks only for roleplay?
No. They can organize everyday preferences, recurring people, relationship details, and past conversations too. See the everyday example.
Does editing one chat's book affect another chat?
Yes, if both use the same book. Different books keep their own entries. Check the chat count and book selection before making a storyline-specific change.
Can two different companions use one book?
Book choices are specific to the companion. In a group, each companion has a separate selection. Adding a fact to Mira's book does not copy it into Ellis's book.
A Universe Book lets different companions start with the same background, but each receives a separate copy. It is not a single live book they all update.
Does switching books erase previous messages?
No. Book selection and message history are separate. For a fresh conversation and separate lorebook continuity, create a new chat with a new book.
Does locking stop the companion from reading the entry?
No. A lock prevents companion changes. A pin keeps the entry consistently available. They are independent controls.
Can I undo a deletion in History?
History has no restore control. Read deletion confirmations carefully, especially for Chronicle containers and their nested entries.
Can I upload a lorebook file or export one from this editor?
Yes, for Universe Books. Open Lorebooks → Universes, then use Import Universe to load a Secrets Universe .json file, or Book actions → Export as JSON to download one. Each import creates a new Universe; companion books and chat histories are not included. See Importing and exporting Universes for the steps, supported files, and error messages.
Upgrade memory is for your existing Secrets chat memory and history; it is not a file-upload feature.
Is a lorebook the same as a persona?
No. A persona describes who you are in conversation. A lorebook organizes the wider continuity: people, setting, relationships, facts, and events. Keep overlapping details consistent, and use separate books for incompatible storylines.
Does a lorebook replace the Custom Character editor?
No. Use the Custom Character editor for the companion's character profile. Use the lorebook for the information and continuity attached to your conversations with them.
What if I switch back to legacy memory?
Your book is kept, but its entries are not copied into the older memory list. Other chats still using that book continue to use it. Review the selected memory system and book when switching again.
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